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1. How do I change my password? Once logged in, select the "My Account" button at the top right of the page. View Screenshot

   In the "Account Details" panel, select the "Account Info" tab: View Screenshot

   Select the "Change Password" button. View Screenshot

   In the resulting page, enter your new password and select the "Update" button: View Screenshot

2. How do I change my username? Your username is the email address associated with this account. Once logged in, select the "My Account" button at the top right of the page. View Screenshot

   In the "Account Details" panel, select the "Account Info" tab. View Screenshot

   Select the "Change Username" button: View Screenshot

   In the resulting page, enter your new username and select the "Update" button: View Screenshot

3. How do I change my security questions Once logged in, select the "My Account" button at the top right of the page: View Screenshot

   In the "Account Details" panel, select the "Account Info" tab: View Screenshot

   Select the "Change Security Questions"; button: View Screenshot

   In the resulting page, select the "Edit" button of the corresponding questions to change: View Screenshot

   Fill in the input fields: View Screenshot

   When all the relevant information has been filled in, select the "Update" button. View Screenshot

4. How do I close/deactivate my account? If you would like to cancel or deactivate your MyCorpVault account, please contact customer care at 1-877-692-6772, and somone from our staff will assist you.

5. How Do My Documents Get Stored? If MyCorporation files your corporate paperwork for you, we will automatically upload the documents directly into your file. If you have documents you want to upload, you can upload any documents you choose, including your minutes, updated bylaws, corporate records or accounting documents, and store them on our secure server to be retrieved any time.

6. How Long Do I Get Access To My Documents You can access your documents as long as your account is current. If you reactivate your account, you can regain access to an inactive account and re-access your previously stored documents.

7. How much can I upload? The maximum file size is 30MB, but that's really far more than you need to maintain all of your corporate records and documents in perpetuity!

8. What Type Of Documents Should I Store? Store anything you need for your business - your corporate records, articles of incorporation,minutes and bylaws,or stock certificates. We'll make sure to store all the documents that we file for you, as well. We support the following document types: JPEG, GIF, PNG, SVG, DOCX, XLSX, PPT, PDF, TXT, CSS and more.

9. What is The Process? You place the order (or add it to your corporation or LLC order) and you will be provided with an email and password. Don't worry, you can change it and personalize once you login. Then, if you've asked MyCorporation to file your corporate paperwork, we'll upload the documents in our possession. You can start adding any additional documents you need. You can gain access to the stored documents from any location. We'll keep the documents stored for as long as you continue to renew the service.

10. What Happens If My Service Lapses? If you fail to renew your service, your service will become inactive. To re-activate, a reactivation fee plus the annual renewal fee must be paid,we will be happy to re-engage your access without any loss of your files within one year of deactivation. Remember that to stay in compliance, corporate records and documents must be maintained, so it's wise to not have any lapse in your document management.

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